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How can we help?

Answers about getting started, your data, Alci, security and billing.

Getting started

Set up your workspace and ask your first question.

How do I start a free trial?
Go to Start free, tell us your name, work email and company, and we set up your Synclo workspace. The trial includes every module and Alci, and needs no credit card.
What do I need to get going?
One Excel or Google Sheets file is enough. Upload it, Synclo reads it once, and you can start asking Alci questions about your own data straight away. If you already run SAP, Oracle or Dynamics, you can connect it instead.
Do my people need training?
Very little. Most work in Synclo starts with a plain question or command, such as "who is on leave next week?" or "send the overdue invoice reminders". Alci shows the answer and the screen behind it, so people learn as they go.
Which modules are included?
HR and Payroll, Recruitment, Finance, Sales and CRM, Projects, Helpdesk, Supply Chain and Learning, with Alci built into every one. You can start with one module and add others later.

Your data and importing

Excel, other systems and exports.

Can I import from Excel?
Yes. Upload your spreadsheets and Synclo maps the columns into the right records for you to review. You can keep adding files later.
Can I keep SAP, Oracle or Dynamics?
Yes. Synclo can connect to the system you run today, so you can view, edit and run that data by asking Alci without replacing your current ERP. See integrations.
Who owns my data?
You do. Your company owns everything in its Synclo workspace. We process it only to provide, secure and support the service. See our Privacy Policy.
Can I export my data?
Yes. You can export supported data at any time, subject to your permissions. After cancellation you have 14 days to export, unless we agree a different period.

Alci, your AI assistant

How Alci answers, acts and learns.

What can Alci do?
Alci answers questions about your company, edits records, runs routine actions and, over time, learns the patterns your team repeats so it can handle similar cases for you. Meet Alci.
Can Alci see everything?
No. Alci works only within the permissions of the person asking. If you cannot open a record yourself, Alci cannot show it to you.
Is my data used to train AI?
No. Your workspace data is never used to train public AI models.
Should I check what Alci produces?
Yes, for anything important. Alci assists your people; a person should review its answers and suggestions before decisions about money, people or customers.

Account, users and security

Roles, permissions and keeping your workspace safe.

How do I control who sees what?
Your administrators give each person a role. Roles decide which modules, records, reports and actions each person can use. Change or remove access whenever people join, move or leave.
Does Synclo keep an audit trail?
Yes. Sign-ins, administrator actions, permission changes, approvals and key record changes are logged so you can see who did what and when.
How is my data protected?
Role-based access, encryption in transit and at rest where applicable, workspace separation, monitoring and backups. Read the Security Overview.
How do I report a security concern?
Email legal@synclo.com straight away with as much detail as you can.

Plans and billing

Quotes, renewals and cancellation.

How much does Synclo cost?
Every company gets one tailored written quote based on its size, modules and setup. There are no surprise extras. See how pricing works or get your quote.
How is billing handled?
Fees are paid in advance for your subscription term and renew automatically unless you cancel before the renewal date. See our Terms of Service.
What happens if I cancel?
Your access ends at the end of your term. You then have 14 days to export your data, after which it is deleted or made inaccessible.

Partners

Reselling and implementing Synclo.

How do I become a partner?
Apply on the Partner program page. We review every application and come back to you with next steps.
How do partners earn?
Resellers earn 25% of every bill their clients pay. Implementation partners earn as their clients pay for implementation work. Every partner gets a live dashboard.

Still need help?

Our team answers every message.

Email info@synclo.comCall +971 4 388 6959