Product / Helpdesk
HelpdeskFrom complaints in chat threads
to every request solved and tracked.
Every customer and employee request becomes a tracked ticket. Alci routes it to the right team and escalates anything that waits too long.
Sound familiar?
This is what Helpdesk looks like in most companies today, for the business and for the people doing the work.
A customer has asked the same question three times on three channels, and three people think someone else is handling it. Synclo turns every request into one ticket with one owner.
A slow or lost answer costs more than the problem itself.
Without numbers, support quality is a feeling.
The critical request waits behind twenty easy ones.
“I answer the same question thirty times a day.”
“I assign every ticket by hand, all day.”
“I don't know who to ask when my laptop breaks.”
Read. View. Edit. Run. Learn.
Synclo reads your Helpdesk data once. After that, a few words are all it takes. Click any step, or watch it play.
Ask. Watch it happen.
Click a request, or let the demo play.
Demo with sample company data.
Alci learns. Then it takes over.
After watching how your team handles repeat requests, Alci offers to handle similar cases itself. You approve once, and you stay in control.
Repeat requests
Your team solves password resets with the same three steps. I can handle these from now on and pass anything unusual to IT.
You approve it once. Anything unusual still comes to you, and you can switch it off any time.
Everything in Helpdesk.
Every feature shares the same data with the rest of Synclo, so nothing is typed twice.
Tickets
Create, assign and follow every ticket in one place.
Routing and escalation
Tickets go to the right team and escalate automatically.
Conversation history
Every message with each customer, kept on record.
Support reports
Response times and resolution rates, always current.
Works with the rest of Synclo
Same people, customers and numbers across every module.
Connects with
The tools your Helpdesk team already uses.